Article 1 – Definitions

In these Terms and Conditions, the following terms have the meanings set out below. “STA” refers to Sustainable Tours Amsterdam, the operator of the tours and transport services described on this website. “Guest” refers to any individual who books or participates in a tour. “Tour” refers to a guided electric day trip or half-day trip from Amsterdam to one or more destinations, including transport and any guided elements. “Booking” refers to a confirmed reservation made by a guest for a specific tour on a specific date. “Pickup point” refers to the hotel or agreed location where the guest is collected at the start of a tour. “Agreement” refers to the contract between STA and the guest, formed at the moment a booking is confirmed and payment received.

Article 2 – Applicability 

These Terms and Conditions apply to all offers, bookings and agreements between STA and the guest. By completing a booking, the guest confirms they have read and accepted these Terms and Conditions. Any departure from these terms is only valid if agreed in writing. STA reserves the right to amend these Terms and Conditions. The version applicable to a booking is the version in effect at the time of booking.

Article 3 – Prices and Payment 

All prices are shown in euros and include VAT where applicable. Prices are listed per person. The price shown at the time of booking is the confirmed price – STA does not charge additional service or booking fees beyond the displayed price. Payment is required in full at the time of booking. A booking is only confirmed once payment has been received and a confirmation sent by email. STA reserves the right to adjust prices for future bookings. Published prices may not apply to previously confirmed bookings.

Article 4 – Booking and Confirmation 

Bookings are made through the STA website. After completing a booking and payment, the guest receives a confirmation by email. This confirmation contains the booking details, the agreed pickup time and pickup point, and any practical information relevant to the tour. The guest is responsible for checking the confirmation carefully and contacting STA promptly if any details are incorrect. STA operates with limited capacity per tour. Bookings are accepted on a first-come, first-served basis. Confirming a booking at a specific hotel is subject to that hotel being a current STA pickup partner. If a guest’s hotel is not included, STA will offer the nearest available alternative pickup point.

Article 5 – Cancellation by the Guest 

All tours are date-specific and time-specific. Guests are advised to check their booking details carefully before confirming, as the cancellation conditions below apply once a booking is confirmed.

Cancellation requests must be submitted in writing by email to info@sustainabletoursamsterdam.com. The date and time of the email determines when the cancellation request was received. Refunds, where applicable, are processed within 14 days of the cancellation being confirmed. Tickets purchased in person at a partner location are non-refundable.

Article 6 – No-show

If a guest is not present at the agreed pickup point at the agreed time, STA will make one attempt to contact the guest by phone. If the guest cannot be reached within a reasonable time, the tour will depart without that guest. A no-show is treated as a cancellation made less than 24 hours before departure. No refund applies. STA is not liable for any costs resulting from a missed tour due to a no-show.

Article 7 – Cancellation by STA 

STA reserves the right to cancel or reschedule a tour in exceptional circumstances, including but not limited to: vehicle breakdown, driver illness, severe weather conditions, official safety warnings, or circumstances beyond STA’s reasonable control. In such cases, guests will be informed as soon as possible by email and/or phone. The guest will be offered a full refund or the option to rebook for an alternative date at no additional charge. STA is not liable for any additional costs incurred by the guest as a result of a cancellation by STA, including but not limited to travel costs, accommodation or other arrangements.

Article 8 – Changes to a Booking 

Guests who wish to change the date or pickup details of an existing booking should contact STA as early as possible by email. Changes are subject to availability. STA will do its best to accommodate requests but cannot guarantee that a specific alternative date is available.

Article 9 – Conduct During the Tour 

Guests are expected to behave in a manner that is respectful towards the driver, fellow guests, and the locations visited. Smoking and the consumption of food are not permitted inside the vehicle. The guest must wear a seatbelt at all times during travel. Excessive luggage or items that cannot be safely accommodated in the vehicle may be refused. Children under the age of 12 must be accompanied by a responsible adult at all times. STA follows the house rules and access conditions of all destinations visited. Parents and supervisors are responsible for the behaviour of minors in their care. STA reserves the right to end a tour early or refuse access to a guest whose behaviour is disruptive or poses a risk to others. In such cases, no refund applies.

Article 10 – Liability 

Participation in an STA tour is at the guest’s own risk. STA is liable only for damage or injury that is the direct result of intent or gross negligence on the part of STA or its employees. STA is not liable for: loss, theft or damage to personal belongings during the tour; delays caused by traffic, road conditions or other circumstances outside STA’s control; the actions or omissions of third parties at visited destinations; indirect or consequential loss of any kind. Where STA is found liable, the total compensation will not exceed the amount paid by the guest for the booking in question, or the amount covered by STA’s insurance, whichever is higher. STA is not liable for any additional costs incurred by the guest – including travel costs, accommodation or other arrangements – unless these are the direct result of gross negligence on the part of STA.

Article 11 – Force Majeure 

STA is not liable for any failure to fulfil its obligations where this is caused by circumstances beyond its reasonable control. This includes, but is not limited to, extreme weather, natural events, government measures, pandemics, strikes, or infrastructure failures. In cases of force majeure, STA will inform guests as soon as possible and offer either a full refund or the option to rebook at no additional charge.

Article 12 – Complaints 

STA aims to resolve any issue during the tour itself where possible. Guests are encouraged to raise concerns directly with the driver or guide at the time. If a complaint cannot be resolved during the tour, it should be submitted in writing by email to info@sustainabletoursamsterdam.com within six weeks of the tour date. Complaints submitted after this period may not be considered. STA will acknowledge receipt of the complaint and respond in writing within 30 days. If the investigation requires more time, the guest will be informed of the expected timeframe.

Article 13 – Privacy 

ersonal data provided during the booking process is used solely for the purpose of fulfilling the agreement and communicating with the guest. STA processes personal data in accordance with applicable Dutch and European privacy legislation (GDPR). For full details, please refer to our Privacy Policy on this website.

Article 14 – Applicable Law 

These Terms and Conditions are governed by Dutch law. Any disputes arising from or related to an agreement with STA will be submitted exclusively to the competent court in Amsterdam. In the event of a conflict between the English and Dutch versions of these Terms and Conditions, the Dutch version prevails.