Article 1 – Definitions

In these Terms and Conditions, the following terms have the meanings set out below. “STA” refers to Sustainable Tours Amsterdam, the operator of the tours and transport services described on this website. “Guest” refers to any person who books or participates in a tour. “Tour” refers to a guided day trip or half-day trip from Amsterdam to one or more destinations, including transport and any guided elements. “Booking” refers to a confirmed reservation made by a guest for a specific tour on a specific date. “Pick-up point” refers to the hotel or agreed location where the guest is picked up at the start of a tour. “Agreement” refers to the agreement between STA and the guest, which is concluded once a booking has been confirmed and payment has been received.

Article 2 – Applicability

These Terms and Conditions apply to all offers, bookings and agreements between STA and the guest. By completing a booking, the guest confirms that they have read and accepted these Terms and Conditions. Any deviations from these terms are only valid if agreed in writing. STA reserves the right to amend these Terms and Conditions. The version applicable to a booking is the version in force at the time of booking.

Article 3 – Prices and Payment

All prices are shown in euros and include VAT, where applicable. Prices are per person. The price displayed at the time of booking is the confirmed price. STA does not charge any additional service or booking fees on top of the displayed price. Payment must be made in full at the time of booking. A booking is only final once payment has been received and a confirmation has been sent by email. STA reserves the right to adjust prices for future bookings. Published prices do not apply to bookings that have already been confirmed.

Article 4 – Booking and Confirmation

Bookings are made through the STA website. After completing a reservation and payment, the guest will receive a confirmation by email. This confirmation contains the booking details, the agreed pick-up time and location, and all practical information relevant to the tour. The guest is responsible for carefully checking the confirmation and must contact STA immediately if any details are incorrect. Bookings are processed in the order in which they are received.

Article 5 – Cancellation by the Guest

All tours are linked to a specific date and time. Guests are advised to carefully check their booking details before confirming, as the cancellation conditions below apply once a booking has been confirmed.

Cancellation requests must be submitted in writing by email to info@sustainabletoursamsterdam.com. The date and time of the email determine when the cancellation request was received. Refunds, where applicable, will be processed within 14 days after confirmation of the cancellation. Tickets purchased in person at a partner location cannot be returned.

Article 6 – No-show

If a guest is not present at the agreed pick-up point at the agreed time, STA will make one attempt to contact the guest by telephone. If the guest cannot be reached within a reasonable time, the tour will depart without that guest. A no-show is considered a cancellation less than 24 hours before departure. No refund will be provided. STA is not liable for any costs resulting from a missed tour due to a no-show.

Article 7 – Cancellation by STA

STA reserves the right to cancel or reschedule a tour in exceptional circumstances, including but not limited to vehicle breakdown, driver illness, extreme weather conditions, official safety warnings or circumstances beyond STA’s reasonable control. In such cases, guests will be informed by email and/or telephone as soon as possible. The guest will be offered a full refund or the option to rebook for another date free of charge. STA is not liable for any additional costs incurred by the guest as a result of a cancellation by STA, including but not limited to travel costs, accommodation or other arrangements.

Article 8 – Changes to a Booking

Guests who wish to change the date or pick-up details of an existing booking must contact STA by email as soon as possible. Changes are subject to availability. STA will do its best to accommodate requests but cannot guarantee that a specific alternative date will be available.

Article 9 – Conduct During the Tour

Guests are expected to behave respectfully towards the driver, fellow guests and the locations visited. Smoking and consuming food are not permitted in the vehicle. Guests must wear a seat belt throughout the journey. Excessive luggage or items that cannot be safely accommodated in the vehicle may be refused. Children under the age of 12 must be accompanied by a responsible adult at all times. STA follows the house rules and entry conditions of all destinations visited. Parents and guardians are responsible for the behaviour of minors under their supervision. STA reserves the right to end a tour early or refuse access to a guest whose behaviour is disruptive or poses a risk to others. In such cases, no refund will be provided.

Article 10 – Liability

Participation in an STA tour is entirely at the guest’s own risk. STA is only liable for damage or injury that is the direct result of intent or gross negligence by STA or its employees. STA is not liable for: loss, theft or damage to personal belongings during the tour; delays caused by traffic, road conditions or other circumstances beyond STA’s control; acts or omissions of third parties at visited destinations; or indirect or consequential damage of any kind. If STA is held liable, the total compensation shall not exceed the amount paid by the guest for the relevant booking, or the amount covered by STA’s insurance, whichever is higher. STA is not liable for any additional costs incurred by the guest, including travel costs, accommodation or other arrangements, unless these are the direct result of gross negligence by STA.

Article 11 – Force Majeure

STA is not liable for failure to fulfil its obligations if this is caused by circumstances beyond its reasonable control. This includes, but is not limited to, extreme weather conditions, natural disasters, government measures, pandemics, strikes or infrastructure failures. In the event of force majeure, STA will inform guests as soon as possible and offer them a full refund or the option to rebook free of charge.

Article 12 – Complaints

STA aims to resolve any issues during the tour itself where possible. Guests are encouraged to discuss any concerns directly with the driver or guide. If a complaint cannot be resolved during the tour, it must be submitted in writing by email to info@sustainabletoursamsterdam.com within six weeks after the tour date. Complaints submitted after this period may not be processed. STA will confirm receipt of the complaint and respond in writing within 30 days. If the investigation requires more time, the guest will be informed of the expected timeframe.

Article 13 – Privacy

Personal data provided during the booking process will only be used for the performance of the agreement and communication with the guest. STA processes personal data in accordance with applicable Dutch and European privacy legislation, including the GDPR. For more information, please refer to our privacy policy on this website.

Article 14 – Applicable Law

These Terms and Conditions are governed by Dutch law. Any disputes arising from or relating to an agreement with STA shall be submitted exclusively to the competent court in Amsterdam. In the event of a conflict between the English and Dutch versions of these Terms and Conditions, the Dutch version shall prevail.